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At Swift we pride ourselves on finding or building the right servers for your business. Whether it's
a file, email, print, application or web server, we're confident that we'll be able to meet your
requirements.
We are a distributor of Tier 1 servers from Hewlett Packard, Compaq, Dell and Toshiba, names
associated with quality in the computer industry.
If there isn't a suitable product on the market we will custom build your server, our engineers
are more than qualified to do so.
We also set up, install and support servers, so even if someone else sets up your network we
are perfectly placed to give you the solution you need, swiftly.
Support:
Sever Crash
Hard Drive Failure
Adding/deleting/changing User Profiles
New applications
New hardware
ISP fails
Memory leaks
Virus
These are just some of the issues facing companies that have networks and daily support is often overlooked. Traditionally outsourced network support has been costly and inflexible. But at Swift we have created several packages to help you tailor the level of support you think you need and to keep your costs down.
We now also do more work remotely removing the need for site visits, keeping costs down and improving efficiency:
Network12:
Network12 is designed to help you or your system administrator with day-to-day problems and queries. You purchase convenient twelve-hour blocks of high calibre consultancy time, which is divided in to 30-minute segments. The support is yours to use as you decide, by phone or on-site.
You will be given an exclusive telephone number to guarantee your call is dealt with promptly. Where possible, we will try to resolve issues over the phone, however if a site visit is required we aim to meet the following callout response times:
| Server: | 4-hour |
| PC/Network: | 8-hour |
| Software/Configuration/Installation: | 24-hour |
Ofcourse we will remind you when your time is running low.
Conditions:
Network12 must be used within 12 months of purchase.
Normal office hours apply to Network12 (9am to 5.30pm Monday to Friday)
Network20:
Network20 is exactly the same as Network12 only you purchase 20 hours of high calibre consultancy time, ensuring that the cost per hour is even lower.
Conditions:
The conditions are the same as with Network12.
supportNET
supportNET is an annual entry-level contract which provides support for computer hardware and software faults.
You will be given an exclusive telephone number to guarantee your call is dealt with promptly. Where possible, we will try to resolve issues over the phone, however if a site visit is required we aim to meet the following callout response times:
| Server: | 4-hour |
| PC/Network: | 8-hour |
| Software/Configuration/Installation: | 24-hour |
Conditions:
Two customer contacts must be nominated to log calls to Swift Computers.
Computer Virus’ are not covered by this contract.
premiumNET
In addition to the benefits of supportNET, premiumNET also provides support for the following:
Installation Assurance – Free software installation services during the period of the contract
Addition Assurance – No further charges for adding or changing computers for the first ten computers during the period of the contract
Contact Assurance – Up to ten points of contact within the company
User Assurance – The first 50 user error calls free of charge
Conditions:
Computer Virus’ are not covered by this contract.
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